Hiding Problem Types in the User Portal

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Problem types that are only applicable to technicians or admin can be hidden from the user portal. The ticket with a hidden problem type will behave the same as any other ticket, including the application of routing rules and visibility restrictions.

Who can use this feature?

  • Admin or technician

Hiding Problem Types

In GetHelp, navigate to the following location:

  1. Admin
  2. Field Management
  3. Problem Types

Check the box: Hide from User Portal.