Add a Custom Field to a Problem Type

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In order to add a custom field to a problem type, the custom field must be created and then added to a custom template that is associated to the problem type.

Add a Custom Field

Navigate to the following to add a custom field:

  1. Admin
  2. Field Management
  3. All Fields
  4. Create Custom Field

Associate a Custom Field to a Template

Navigate to the following to associate the custom field to a custom template:

  1. Admin
  2. Field Management
  3. Ticket Templates
  4. Create Template

Connect the custom template a problem type during the creation of the custom template.

Make sure the problem type is already created before attempting to connect it to a custom template.