In order to add a custom field to a problem type, the custom field must be created and then added to a custom template that is associated to the problem type.
Add a Custom Field
Navigate to the following to add a custom field:
- Admin
- Field Management
- All Fields
- Create Custom Field
Associate a Custom Field to a Template
Navigate to the following to associate the custom field to a custom template:
- Admin
- Field Management
- Ticket Templates
- Create Template
Connect the custom template a problem type during the creation of the custom template.