Profile Settings are specific to the user logged into Help Desk. Profile Settings display user profile information and allows for updates to "Email Notifications," "Reset ID," and "Change Password" (as user view permits).
- Navigation:
- Dashboard
- Profile Settings
Click on a hyperlink to jump to that article topic:
User Profile Settings
- Access user Profile Settings at the top-right of page under the username drop-down menu.
- Choose Profile Settings.
Admin/Tech View Profile Settings
- E-Mail checkbox
- Check to receive email notifications set up by admin in notification settings
- Update - Save window updates
- "Service Groups" assignments - Displays list of actual assignments. Make changes in "Service Group Settings," accessible from "Admin View"
- Change Password
- Update user password
- A quick form displays where the user may update their current password. Change Password will not be available in Profile Settings for districts using single sign-on (SSO).
User Portal Profile Settings
- E-Mail checkbox
- Update - Save window updates
- Reset ID
- Enter or change user ID (this links assigned assets from Asset Management)
- Change Password
- A quick form displays where the user may update their current password. Change Password will not be available in Profile Settings for districts using single sign-on (SSO).