Help Desk User Profile Settings

Profile Settings in Help Desk allow users to view and manage their personal account information, including email notifications, user ID (in "User Portal" view), and password updates. These settings are specific to the logged-in user and may vary depending on whether the user is in "Admin/Tech" view or "User Portal" view. Understanding how to access and update Profile Settings helps ensure accurate communication, secure access, and proper system configuration.

Access User Profile Settings

1. Navigation:
2. Dashboard
3. Profile Settings

Follow these steps to open Profile Settings in Help Desk:

1. Select your username in the top-right corner of the page.

2. Choose Profile Settings from the drop-down menu.

   

Admin/Tech View Profile Settings

In "Admin" or "Tech" view, Profile Settings include the following options:

• E-Mail checkbox: Select this option to receive email notifications configured by an administrator.
• Update: Save any changes made in the Profile Settings window.
• Service Groups assignments: Displays current service group assignments. Changes must be made in Service Group Settings within Admin View.

• Change Password: Update your user password. A form will appear allowing you to enter and confirm a new password.

  Note: This option is not available if your district uses single sign-on (SSO).

  

User Portal Profile Settings

In "User Portal" view, Profile Settings include additional options such as Reset ID:

• E-Mail checkbox: Select this option to receive email notifications configured by an administrator.
• Update: Save any changes made in the "Profile Settings" window.

• Reset ID: Enter or update your user ID. This ID links assigned assets from Asset Management.

  

• Change Password: Update your user password. A form will appear allowing you to enter and confirm a new password.

  Note: This option is not available if your district uses single sign-on (SSO).