Help Desk Management

Admin Tools

• Frontline Central Onboarding Integration with Help Desk
• Problem Types
• Creating Ticket Routing Rules
• Create/Edit a Custom Fields
• Routing for Auto Close
• Ticket Approval Process

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Reporting

• Reporting (Beta)

Events

• Upcoming Events: Help Desk
• On-Demand Webinars: Help Desk

Field Management

• Priority Management
• All Fields Overview
• Working with Ticket Templates

Knowledge Base

• Create an Article In Knowledge Base
• Edit Articles in Knowledge Base

Notifications

• Email Notification Settings
• Email-to-Ticket

Parts

• Help Desk - Parts Management

Release Notes

• 10.1 Enhancements for Help Desk (GetHelp) Release
• 9.4 Enhancements for Help Desk (GetHelp) Release
• 9.3 Enhancements for Help Desk (GetHelp) Release
• 9.2 Enhancements for Help Desk (GetHelp) Release
• 9.1 Enhancements for Help Desk (GetHelp) Release
• 8.2 Help Desk (GetHelp) Release

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Tickets

• Understanding Ticket Visibility: Sites, Service Groups, and Problem Types
• Help Desk Ticket Overview
• All Tickets
• Changing a Ticket Status
• Create a Ticket from Tech Dashboard
• Location Info

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Troubleshooting & System Setup

• Vanity and Custom URL Redirects

User Management

• User Portal
• Help Desk User Profile Settings
• Create a User
• Roles
• Create a Service Group