Frontline Inventory & Help Desk Management
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Frontline Inventory & Help Desk Management
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Help Desk Management

(formerly GetHelp)

  • Admin Tools

    • Problem Types
    • Creating Ticket Routing Rules
    • Add a Custom Field to a Problem Type
    • Routing for Auto Close
    • Ticket Approval Process
    • Setup and Manage SLA Targets

  • Analytics

    • Reporting

  • Events

    • Upcoming Events: Help Desk
    • On-Demand Webinars: Help Desk

  • Field Management

    • Priority Management
    • Field Types
    • Working with Ticket Templates

  • Knowledge Base

    • Create an Article In Knowledge Base
    • Edit Articles in Knowledge Base

  • Notifications

    • Email-to-Ticket
    • Email Notification Settings

  • Release Notes

    • 6.2 Enhancements for Help Desk (GetHelp) Release
    • 6.1 Enhancements for Help Desk (GetHelp) Release

  • Tickets

    • All Tickets
    • Changing a Ticket Status
    • Create a Ticket from Tech Dashboard
    • Location Info
    • Custom Fields in a Ticket
    • Edit Ticket Details
    See all 12 articles

  • User Management

    • Create a User
    • Roles
    • Create a Service Group

About Frontline

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Insights

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Our Solutions

Human Capital Management

  • Absence & Time
  • Central
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  • Professional Growth
  • Recruiting & Hiring
  • HCM Analytics
View our full HCM suite

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  • Comparative Analytics
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  • Student Analytics Lab
View our Analytics suite

Business Operations Management

  • Enterprise Resource Planning
  • Inventory Management
  • Help Desk Management
  • Business Analytics

Student Management

  • Medicaid & Service Management
  • School Health Management
  • Special Programs Management
  • Student Information System
  • Student Analytics
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