Frontline Inventory & Help Desk Management
Frontline Inventory & Help Desk Management
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Help Desk Management

(formerly GetHelp)

Admin Tools

  • Problem Types
  • Creating Ticket Routing Rules
  • Create/Edit a Custom Fields
  • Routing for Auto Close
  • Ticket Approval Process
  • Setup and Manage SLA Targets

Reporting

  • Reporting (Beta)

Events

  • Upcoming Events: Help Desk
  • On-Demand Webinars: Help Desk

Field Management

  • Priority Management
  • All Fields Overview
  • Working with Ticket Templates

Knowledge Base

  • Create an Article In Knowledge Base
  • Edit Articles in Knowledge Base

Notifications

  • Email Notification Settings
  • Email-to-Ticket

Release Notes

  • 9.1 Enhancements for Help Desk (GetHelp) Release
  • 8.2 Help Desk (GetHelp) Release
  • AudioEye Release for Help Desk (GetHelp)
  • 8.1.4 Help Desk (GetHelp) Release
  • 8.1 Help Desk (GetHelp) Release
  • 7.3 Help Desk (GetHelp) Release
See all 12 articles

Tickets

  • Help Desk Ticket Overview
  • All Tickets
  • Changing a Ticket Status
  • Create a Ticket from Tech Dashboard
  • Location Info
  • Custom Fields in a Ticket
See all 13 articles

Troubleshooting & System Setup

  • Vanity and Custom URL Redirects

User Management

  • User Portal
  • Help Desk User Profile Settings
  • Create a User
  • Roles
  • Create a Service Group

What We Do

  • Human Capital Management
  • Student Management
  • Business Operations
  • Analytics

Resources

  • Frontline Blog
  • Resource Center

Who We Serve

  • Curriculum & Instruction
  • Human Resources
  • Nurse Director
  • Principals
  • Finance / Business Office
  • Special Ed Directors
  • Superintendents
  • Technology Directors

About

  • About Us
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  • News
  • Commitment to Security
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