Frontline Inventory & Help Desk Management
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Frontline Inventory & Help Desk Management
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Help Desk Management

(formerly GetHelp)

  • Admin Tools

    • Problem Types
    • Creating Ticket Routing Rules
    • Add a Custom Field to a Problem Type
    • Routing Tickets to a Specific Tech
    • Hiding Problem Types in the User Portal
    • Ticket Approval Process

  • Analytics

    • Reporting

  • Events

    • Upcoming Events: HelpDesk
    • On-Demand Webinars: HelpDesk

  • Field Management

    • Field Types
    • Working with Ticket Templates
    • Ticket Management: Rerouting Tickets
    • Setup and Manage SLA Targets

  • Knowledge Base

    • Create an Article In Knowledge Base
    • Edit Articles in Knowledge Base

  • Notifications

    • Service Groups
    • Email Notification Settings

  • Release Notes

    • 6.2 Enhancements for Help Desk (GetHelp) Release
    • 6.1 Enhancements for Help Desk (GetHelp) Release

  • Tickets

    • Changing a Ticket Status
    • Create a Ticket
    • Location Info
    • Custom Fields
    • Edit Ticket Details
    • HelpDesk Dashboard Overview
    See all 9 articles

  • User Management

    • Setting Notifications for Users
    • Create a User
    • Roles
    • Create a Service Group

About Frontline

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Insights

  • Frontline Blog
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Our Solutions

Human Capital Management

  • Absence & Time
  • Central
  • HRMS
  • Professional Growth
  • Recruiting & Hiring
  • HCM Analytics
View our full HCM suite

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  • Comparative Analytics
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  • Location Analytics
  • Student Analytics Lab
View our Analytics suite

Business Operations Management

  • Enterprise Resource Planning
  • Inventory Management
  • Help Desk Management
  • Business Analytics

Student Management

  • Medicaid & Service Management
  • School Health Management
  • Special Programs Management
  • Student Information System
  • Student Analytics
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