Frontline Inventory & Help Desk Management
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Frontline Inventory & Help Desk Management
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Help Desk Management

(formerly GetHelp)

  • Admin Tools

    • Problem Types
    • Creating Ticket Routing Rules
    • Create/Edit a Custom Fields
    • Routing for Auto Close
    • Ticket Approval Process
    • Setup and Manage SLA Targets

  • Analytics

    • Reporting

  • Events

    • Upcoming Events: Help Desk
    • On-Demand Webinars: Help Desk

  • Field Management

    • Priority Management
    • All Fields Overview
    • Working with Ticket Templates

  • Knowledge Base

    • Create an Article In Knowledge Base
    • Edit Articles in Knowledge Base

  • Notifications

    • Email-to-Ticket
    • Email Notification Settings

  • Release Notes

    • 7.2.1 Enhancements for Help Desk (GetHelp) Release
    • 7.2 Enhancements for Help Desk (GetHelp) Release
    • 7.1 Enhancements for Help Desk (GetHelp) Release
    • 6.3 Enhancements for Help Desk (GetHelp) Release
    • 6.2 Enhancements for Help Desk (GetHelp) Release
    • 6.1 Enhancements for Help Desk (GetHelp) Release

  • Tickets

    • Help Desk Ticket Overview
    • All Tickets
    • Changing a Ticket Status
    • Create a Ticket from Tech Dashboard
    • Location Info
    • Custom Fields in a Ticket
    See all 13 articles

  • Troubleshooting & System Setup

    • Vanity and Custom URL Redirects

  • User Management

    • User Portal
    • Help Desk User Profile Settings
    • Create a User
    • Roles
    • Create a Service Group

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