Frontline Inventory & Help Desk Management
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Create a Ticket
View My Tickets
Frontline Inventory & Help Desk Management
Create a Ticket
View My Tickets
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Help Desk Management
(formerly GetHelp)
Admin Tools
Problem Types
Creating Ticket Routing Rules
Add a Custom Field to a Problem Type
Routing for Auto Close
Ticket Approval Process
Setup and Manage SLA Targets
Analytics
Reporting
Events
Upcoming Events: Help Desk
On-Demand Webinars: Help Desk
Field Management
Priority Management
Field Types
Working with Ticket Templates
Knowledge Base
Create an Article In Knowledge Base
Edit Articles in Knowledge Base
Notifications
Email-to-Ticket
Email Notification Settings
Release Notes
6.2 Enhancements for Help Desk (GetHelp) Release
6.1 Enhancements for Help Desk (GetHelp) Release
Tickets
All Tickets
Changing a Ticket Status
Create a Ticket from Tech Dashboard
Location Info
Custom Fields in a Ticket
Edit Ticket Details
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User Management
Create a User
Roles
Create a Service Group