Help Desk Management

Admin Tools

• Problem Types
• Creating Ticket Routing Rules
• Create/Edit a Custom Fields
• Routing for Auto Close
• Ticket Approval Process
• Setup and Manage SLA Targets

Reporting

• Reporting (Beta)

Events

• Upcoming Events: Help Desk
• On-Demand Webinars: Help Desk

Field Management

• Priority Management
• All Fields Overview
• Working with Ticket Templates

Knowledge Base

• Create an Article In Knowledge Base
• Edit Articles in Knowledge Base

Notifications

• Email Notification Settings
• Email-to-Ticket

Release Notes

• 9.1 Enhancements for Help Desk (GetHelp) Release
• 8.2 Help Desk (GetHelp) Release
• AudioEye Release for Help Desk (GetHelp)
• 8.1.4 Help Desk (GetHelp) Release
• 8.1 Help Desk (GetHelp) Release
• 7.3 Help Desk (GetHelp) Release

See all 12 articles

Tickets

• Help Desk Ticket Overview
• All Tickets
• Changing a Ticket Status
• Create a Ticket from Tech Dashboard
• Location Info
• Custom Fields in a Ticket

See all 13 articles

Troubleshooting & System Setup

• Vanity and Custom URL Redirects

User Management

• User Portal
• Help Desk User Profile Settings
• Create a User
• Roles
• Create a Service Group