Frontline Inventory & Help Desk Management
Menu
Create a Ticket
View My Tickets
Frontline Inventory & Help Desk Management
Create a Ticket
View My Tickets
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Help Desk Management
(formerly GetHelp)
Admin Tools
Problem Types
Creating Ticket Routing Rules
Add a Custom Field to a Problem Type
Routing Tickets to a Specific Tech
Hiding Problem Types in the User Portal
Ticket Approval Process
Analytics
Reporting
Events
Upcoming Events: HelpDesk
On-Demand Webinars: HelpDesk
Field Management
Field Types
Working with Ticket Templates
Ticket Management: Rerouting Tickets
Setup and Manage SLA Targets
Knowledge Base
Create an Article In Knowledge Base
Edit Articles in Knowledge Base
Notifications
Service Groups
Email Notification Settings
Release Notes
6.2 Enhancements for Help Desk (GetHelp) Release
6.1 Enhancements for Help Desk (GetHelp) Release
Tickets
Dashboard (Tech/Admin View)
Changing a Ticket Status
Create a Ticket
Location Info
Custom Fields
Edit Ticket Details
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User Management
Setting Notifications for Users
Create a User
Roles
Create a Service Group