Create a Ticket from Tech Dashboard

1.  Navigation:
2. Ticket Management
3. Create Ticket

Create a New Ticket 

1. Click Create Ticket at top of Tech/Admin View to Start a new ticket.  
2. Choose Problem Type for Ticket 
3. Complete Template Fields

Sample Ticket Fields

These fields may vary depending on Ticket Template.

• Summary - required field 

• Priority - Can be set as a Required Field 

• Description - Required Field

• Tag Number - Asset tag number from Asset Management
• Room - Room number 
• Site - Site name from Asset Management
• Attachments - Files added to ticket 
• Assigned To - Technician name, Unassigned or >> Run Automatic Ticket Routing
• Assign to Me - assigns ticket to person completing form 
• Assign Service Group - assigns service group to ticket  
• Add Followers – adds users that can have access to the ticket details and comments for informational purposes 
• Submitted By - Recommended to reflect name of end user 
• Submitted by Me - Records person completing form