Create a Service Group

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The following article contains steps for creating a service group.

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Create a Service Group

  1. Click the dropdown menu on the upper right of the Dashboard
  2. Select User Management, then Service Groups.
  3. Select at the top of the page. Complete the fields to define your new Service Group.

Name: required field, must be unique, up to 25 characters.

Description: write a description for your group, up to 250 characters.

Technicians List: Click in the field and select the technicians from the list.  Up to 100 technicians can be added to a group.

Problem Types This Group Works On: Click the field and select the Problem Types this group will be allowed to work.

Note: If no problem types are listed, then this group will see tickets from ALL problem types. Once there is a problem type listed, this group will see ONLY tickets with the problem type(s) that are listed.

Group E-Mail Notifications: Select the options you want for the group email notifications.

If no problem types are selected, then this group will see tickets from ALL problem types.  Once there is a problem type listed this group will see ONLY tickets with the problem type(s) that are listed.