The following article contains steps for creating a service group.
Create a Service Group
- Help Desk
- User Management
- Service Groups
- Click the dropdown menu on the upper right of the Dashboard
- Select User Management, then Service Groups.
- Select at the top of the page. Complete the fields to define your new Service Group.
Name: required field, must be unique, up to 25 characters.
Description: write a description for your group, up to 250 characters.
Technicians List: Click in the field and select the technicians from the list. Up to 100 technicians can be added to a group.
Problem Types This Group Works On: Click the field and select the Problem Types this group will be allowed to work.
Group E-Mail Notifications: Select the options you want for the group email notifications.
If no problem types are selected, then this group will see tickets from ALL problem types. Once there is a problem type listed this group will see ONLY tickets with the problem type(s) that are listed.