Ticket Templates are forms created to gather information from the user about different problem types.

Setting Up a Default Template

Default templates are used in the event a custom template is not associated with a problem type.

To access ticket templates, navigate to the following:

1. Admin
2. Field Management
3. Ticket Templates

To edit the fields in the Default template:

1. Click the edit icon.
2. Choose the fields and format for the Default Template.
3. Click the Update button to make the changes.

Creating a Custom Template

Custom templates can be created to meet specific needs.

1. Click the Create Template option.
2. Provide a name for the template and associate it with a problem type.
3. Choose fields for the new template.
4. Click the Update button to make the changes.

Editing Templates

You may edit a templates name and problem type by selecting Edit Details. To adjust the fields and formats of a template, choose Edit Form.