Edit Articles in Knowledge Base

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Knowledge Base contains articles to help users troubleshoot issues or find instructions for software tasks. This article walks you through the basics of editing an existing article in the Knowledge Base.

To access Knowledge Base articles, navigate to the following:

  1. Knowledge Base
  2. All Articles

Editing an Article

To edit an article, click the Edit option. The following elements are editable:

  • Article Name - the title of the article
  • Category - the category of the article
  • Keywords - aids in keyword searching
  • Link to Tickets - search by ticket number for associate tickets
  • Summary - a brief description of the article

Once you made any edits, you may perform any of the following actions by selecting it from the drop down list and clicking the Update button.

Action Description
Republish Publishes the article
Save and Revert to Draft Saves the article in an unpublished state.
Unpublish The article is no longer viewable to the public, but is retained in a draft status.
Delete Permanently deletes the article