Create an Article In Knowledge Base



None assigned

Knowledge Base contains articles to help users troubleshoot issues or find instructions for software tasks. This article walks you through the basics of creating a new article in the Knowledge Base.

  1.  Navigation:
  2. Dashboard
  3. Create Article


Check out our related video - Knowledge Base: Create an Article (3:48) - as you review this topic.

Creating an Article


To create an article, click the Create Article option. Be sure to include the following elements:

  • Article Name - the title of the article
  • Category - the category of the article
  • Keywords - aids in keyword searching
  • Summary - article information including images, links or video to help with explanation




An article will not be seen by others until it is published. The following Action options are available:

Role Action
Admin Save draft, publish
Technician Save draft, submit for approval

Click the Create button to finish creating the article.