Create an Article In Knowledge Base

Audience:

Labels:

None assigned

Knowledge Base contains articles to help users troubleshoot issues or find instructions for software tasks. This article walks you through the basics of creating a new article in the Knowledge Base.

Creating an Article

To create an article, click the Create Article option. Be sure to include the following elements:

  • Article Name - the title of the article
  • Category - the category of the article
  • Keywords - aids in keyword searching
  • Summary - a brief description of the article

An article will not be seen by others until it is published. The following Action options are available:

Role Action
Admin Save draft, publish
Technician Save draft, submit for approval

Click the Create button to finish creating the article.