Frontline Inventory & Help Desk Management

Priority Management

Priority level sets the urgency of a ticket and is used in SLA management. This option can be set through User Portal if allowed in Priority Management.

  1.  Navigation:
  2. Admin
  3. Field Management
  4. Priorities

Who can use this feature?

  • Admin or technician

Allow in User Portal


Check the box: to control User Portal to set or view

Customize names, descriptions and colors of priority categories using the Edit button.