Notifications are emails send to users, technicians, admins, or service groups for informational purposes. Notifications are set to send emails designated users on status changes or when comments are added.
Access notifications by navigating to the following:
The following notification options are available, per user type. Check the checkbox to turn the notification on.
- Service Technicians
- Service Groups
- User Portal
The following ticket status changes can be enabled for technicians, users, and/or followers:
- In Progress
- On Hold
- Request Approval
- Approval Pending
- Approval Denied