Email Notification Settings



None assigned

Notifications are emails sent to users, technicians, admins, or service groups for informational purposes. Notifications are set to send emails to designated users on status changes or when comments are added.


Check out our related video -  Setting Up Email Notifications (3:22) - as you review this topic.

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Assigning Notifications

The following notification options are available, per user type. Check the checkbox to turn the notification on.



  • Email notifications to users when a technician leaves a comment, allows the user to reply to the email.  That reply becomes a comment in the Public Comments of the Activity section of the ticket.
  • Service Groups Notification must be checked for the email notification options to be available under the Service Group E-Mail Notification section in Service Group Management.

Status Changes

The following ticket status changes can be enabled for technicians, users, and/or followers: