Email Notification Settings

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Notifications are emails send to users, technicians, admins, or service groups for informational purposes. Notifications are set to send emails designated users on status changes or when comments are added.

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Check out our related video - Email Notification Settings (7:33) - as you review this topic.

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Assigning Notifications

The following notification options are available, per user type. Check the checkbox to turn the notification on.

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Note: Email notifications to users when a technician leaves a comment, allows the user to reply to the email.  That reply becomes a comment in the Public Comments of the Activity section of the ticket.
Note: Service Groups Notification must be checked for the email notification options to be available under the Service Group E-Mail Notification section in Service Group Management.

Status Changes

The following ticket status changes can be enabled for technicians, users, and/or followers:

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