Email Notification Settings

Audience:

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Notifications are emails send to users, technicians, admins, or service groups for informational purposes. Notifications are set to send emails designated users on status changes or when comments are added.

Access notifications by navigating to the following:

  1. Admin
  2. Notifications

Assigning Notifications

The following notification options are available, per user type. Check the checkbox to turn the notification on.

  • Service Technicians
    • Notify when a ticket is assigned
    • A comment is added to an assigned ticket
  • Service Groups
    • Enable service group e-mail notifications
  • User Portal
    • Notify when a ticket is assigned to a technician
    • A technician adds a comment to their ticket
  • Followers
    • A comment to a ticket they follow

Status Changes

The following ticket status changes can be enabled for technicians, users, and/or followers:

  • Open
  • In Progress
  • On Hold
  • Resolved
  • Closed
  • Reopened
  • Request Approval
  • Approval Pending
  • Approved
  • Approval Denied