Frontline Inventory & Help Desk Management
Frontline Inventory & Help Desk Management

Email-to-Ticket

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Email-to-Ticket notifications allows the submission of tickets through the provided email.

  1.  Navigation:
  2. Admin
  3. Service Level Agreement Notifications

VIDEO

Check out our related video -  Notifications: Email to Ticket (3:21) - as you review this topic.

Setting Up Email-To-Ticket Notifications

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  1. On the Notifications page, scroll down to the section entitled "Tickets Generated by E-Mail."
  2. Check the box to allow tickets to be automatically generated through email.
  3. Select a default problem type and priority for all incoming tickets via email.
  4. Click the Save button.

Things to know

  • Problem type options are dependent on what current active problem types exist in your application.
  • If you choose "N/A" as a dropdown option, tickets created via email will be designated as "Unassigned."
  • Applied conditions within Routing Rules may impact the routing of created tickets.
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