Ticket Management: Rerouting Tickets



None assigned

The reroute action applies ticket creation routing rules to any new or changes information in a ticket.

Rerouting a Ticket

  1. Access a ticket from the GetHelp Dashboard or the Tickets drop down menu.
  2. Click the Reroute button to apply routing rules on new or changed ticket information.

Reroute does not use any rules from ticket updates.