Unassigned Tickets

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Quick Nav: Tickets > Unassigned Tickets

  Access & Visibility: This article applies to the Administrator and Technician user type.

The Unassigned Tickets grid is a table view of system tickets that have not been assigned through routing rule automation. Visibility of this grid and tickets in this grid can be restricted by Role and Service Group.

VIDEO

Check out our related video -  Unassigned Tickets Grid (2:00) - as you review this topic.

Assign Tickets

Use the dropdown in the Assign To column to assign the ticket to a technician.

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Filter/Sort

Sort Unassigned Tickets table by clicking in blue header above column.  Filter tickets by entering key words in boxes of chosen column under blue header