Routing for Auto Close

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Quick Nav: Admin > Ticket Routing > Ticket Update (Tab) > Create Rule

All tickets must go to a status of Resolved and then Close. These two steps can be combined through a Ticket Update routing rule.

Add a Ticket Update Routing Rule

Routing_autoclose.PNG

Assign the following parameters to the rule:

  • Add Condition
    • Set the field to "Status"
    • Set the comparison condition to "is"
    • Set the field to Resolved
  • Assign To - Toggle off
  • Assign to Service Group - Toggle off
  • Set Status to - Close