Tickets contain a Contact Info section that can provide valuable information about the ticket. This article covers the anatomy of a ticket's available Contact Info fields.
| Field | Description |
|---|---|
| Assigned Technician | Reflects the technician assigned to the ticket |
| Submitted by | The name of the person submitting or requesting the ticket. The info card icon provides additional contact information upon click. |
| Service Groups | Shows assigned service groups. Click the manage option to assign a service group. |
| Followers | Shows followers of the ticket. Click the manage option to assign followers. |