Tickets contain a Contact Info section that can provide valuable information about the ticket. This article covers the anatomy of a ticket's available Contact Info fields.
Field | Description |
---|---|
Assigned Technician | Reflects the technician assigned to the ticket |
Submitted by | The name of the person submitting or requesting the ticket. The info card icon provides additional contact information upon click. |
Service Groups | Shows assigned service groups. Click the manage option to assign a service group. |
Followers | Shows followers of the ticket. Click the manage option to assign followers. |