Tickets contain a Contact Info section that can provide valuable information about the ticket. This article covers the anatomy of a ticket's available Contact Info fields.
|Assigned Technician||Reflects the technician assigned to the ticket|
|Submitted by||The name of the person submitting or requesting the ticket. The info card icon provides additional contact information upon click.|
|Service Groups||Shows assigned service groups. Click the manage option to assign a service group.|
|Followers||Shows followers of the ticket. Click the manage option to assign followers.|