Contact Info

Audience:

Labels:

None assigned

Tickets contain a Contact Info section that can provide valuable information about the ticket. This article covers the anatomy of a ticket's available Contact Info fields.

ticket_contact_info.png

Field Description
Assigned Technician Reflects the technician assigned to the ticket
Submitted by The name of the person submitting or requesting the ticket. The  info card icon provides additional contact information upon click.
Service Groups Shows assigned service groups. Click the manage option to assign a service group.
Followers Shows followers of the ticket. Click the manage option to assign followers.