Edit Ticket Details

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  1.  Navigation:
  2. Ticket Management
  3. Tickets

Access a Ticket from Help Desk Dashboard or the Ticket drop-down menu:

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  1. Click Edit Details to access the "Edit" screen.
  2. Edit or update fields.
  3. To remove the ticket, click Remove.
  4. Click Update to save changes.

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Note: "Edit Ticket Detail" is the only place to remove a ticket.
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