This article explains how to resolve a Mobile IT login failure in Asset Management when using Android or iOS devices with Single Sign-On (SSO). The issue typically appears as a web configuration or server error during login and is commonly caused by an outdated ADFS token signing thumbprint.
When a user attempts to log in to Asset Management through the Mobile IT application on an Android or Apple device, the login may fail and display a web configuration error.
Steps to Reproduce the Error
- Click Mobile IT Setup.
- Scan the QR code using a mobile device.
- Log in using your SSO credentials.
A web configuration or server error message appears.
Resolution Steps
This issue typically occurs when the district’s ADFS token signing certificate thumbprint has changed. Asset Management must be updated with the new thumbprint to restore SSO functionality.
- Have your district’s ADFS administrator retrieve the current token signing thumbprint using Microsoft documentation:
- Copy the value from the Thumbprint field, typically the last line of the output.
- Submit the updated thumbprint to Frontline Support in a support ticket.