When a user tries to log in to Asset Management with an Android or Apple OS device via the Mobile IT Application, the login fails with a web configuration error.

Steps to Produce the Error

1. Click Mobile IT Setup.
2. Use a mobile phone to scan a QR code.
3. Use SSO credentials to log in.

A Web configuration error populates, as shown below.

Steps for Resolution

This issue arises because the district’s ADFS token signing thumbprint has most likely changed. The district needs to send a new thumbprint to support to resolve the issue.

1. Have the district's ADFS administrator use the following instructions to pull the thumbprint from ADFS:
   • Get-AdfsCertificate (ADFS) | Microsoft Docs
   • Obtain and Configure Token Signing and Token Decryption Certificates for AD FS | Microsoft Docs
2. Copy and paste the content from the Thumbprint line (last line) and include it in the support ticket.